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GryphonESP sought to shorten its days sales outstanding (DSO) to get cash faster. The company used paper tickets which delayed the ticket approval process and led to errors and ticket loss. All of these issues delayed invoice submission and payments. The company decided to digitalize its work tickets to speed up the invoicing process and improve ticket accuracy and accountability in the field.
Several of GryphonESP's clients required suppliers to submit invoicing through OpenInvoice. Many of the same operators also leveraged Enverus' OpenTicket platform, - a cloud-based collaborative platform that enables operators and service providers to generate, review and approve field tickets.
The digital field ticket solution Oilfield Services Suite (OSS), designed for service companies, allows workers to create and submit tickets for approval, capture signatures on the device and submit a copy of the ticket to their office.
Before their OSS implementation, GryphonESP used a different digital field ticketing system. The field team was used to digital tickets, but OSS was much easier to customize to their business and workflows than the previous solution. Overall the team found the app user-friendly, making adoption smooth and easy.
As a result of implementing Enverus OSS, GryphonESP reduced its average DSO from 60-90 days to 30-60 days.
Visibility into ticket status and operations
The reporting capabilities in the app provide visibility into ticket status. Misty, the office administrator, can now see which tickets still need to be requested and which tickets need signatures from the company men, saving time and resources.
"I no longer have to keep calling someone because I'm not sure of a ticket's status. I can look in OSS. Everybody's questions are answered, and we have full visibility into the status of tickets," said Misty.
Visibility on ticket status also helps management forecast when payments will be made. The team also uses reports to understand the work that's being done and forecast where the market is going.
Saved time by eliminating dual ticket entry
OSS seamlessly integrates with OpenTicket. By creating and submitting digital field tickets through OSS to OpenTicket, GryphonESP saves time by not having to key the ticket into OpenTicket and capturing their own work record. This provides the company with greater visibility into operations and ticket status.
Office Administrator, AR and AP